Privacy Policy
How Brightpath Travel collects, uses and protects your personal information when you visit our website, send an enquiry or travel with us.
Brightpath Travel Limited · Livingstone, Zambia · Last updated 8 October 2026
Your privacy matters to us. This policy explains what personal information we collect, why we need it, who we share it with and the choices you have.
It applies to this website, to enquiries by email, WhatsApp or phone, and to every trip you book with us.
The short version
- We collect only what we need to plan, book and run your trip.
- We share it only with the lodges, airlines, guides and authorities involved in your trip, and the services that help us run the business.
- We never sell your information or share it for others’ marketing.
- We never ask for card details, passwords or codes by email or message.
- You can ask to see, correct or delete your information at any time.
This summary is for convenience only. The full policy below applies.
Contents
1. Who we are
- Brightpath Travel Limited is a company registered in Zambia (PACRA registration number 120261039565), based in Livingstone. In this policy, “we”, “us” and “our” mean Brightpath Travel Limited.
- We are responsible for the personal information we collect about you through this website, by email, WhatsApp, phone and booking forms, and while planning and running your trip.
- If you have any questions about this policy or your information, email us at reservations@brightpathafrica.com or message us on WhatsApp at +260 761 576 164.
2. Information we collect
Information you give us
- Contact details: your name, email address and phone or WhatsApp number.
- Enquiry details: your travel dates, group size, interests, budget and anything else you tell us about the trip you have in mind.
- Booking details: full names as shown in each passport, nationality, date of birth and passport number. We need these for park permits, border crossings, flights and accommodation.
- Health and dietary information: any medical conditions, allergies, mobility needs or dietary requirements you choose to share, so that we can plan safely and look after you.
- Insurance and emergency details: your travel insurer, policy number and emergency phone number, and an emergency contact person.
- Payment records: invoices, payments received and the bank or payment details needed to process payments and refunds. We do not store full card numbers.
Information collected automatically
- When you use our website, basic technical information such as your device, browser and pages visited may be collected through cookies (see Cookies).
- Our forms use a spam-protection check to make sure enquiries come from real people.
3. How we use your information
- To reply to your enquiries and prepare quotes and itineraries.
- To book and confirm your accommodation, flights, transfers, park permits and activities.
- To send booking confirmations, invoices, travel information and updates or changes to your trip.
- To keep you safe during your trip, including contacting your insurer, medical services or emergency contact if needed.
- To process payments and refunds, and to keep the business and tax records required by law.
- To improve our website and services.
- To send you news or offers, but only if you have agreed to receive them. You can unsubscribe at any time.
4. Who we share it with
We share only the information each party needs to deliver your trip or run our business:
- Travel suppliers: lodges, camps, airlines and charter operators, transfer companies and partner guides.
- Authorities: national park and wildlife authorities, immigration and border officials, where permits or entry require it.
- In an emergency: your travel insurer, doctors, hospitals and evacuation providers.
- Service providers who help us run the business: website hosting, email, booking forms, banks and payment processors, and accountants.
- Booking platforms: if you booked through GetYourGuide or Viator, we receive and use the booking details they share with us, and their own privacy policies also apply.
- When the law requires it: for example, to respond to a valid request from a court or government authority.
We never sell your personal information, and we never share it with others for their marketing.
5. Sharing information across borders
- Many of our trips cross borders between Zambia, Zimbabwe, Botswana and Namibia, so your booking details are shared with suppliers and authorities in the countries you visit.
- Some of our service providers, such as email and website hosting, store information outside Zambia. We use reputable providers and share only what is needed.
6. How long we keep it
- Enquiries that do not become bookings: up to two years, so that we can help if you contact us again. You can ask us to delete them sooner.
- Booking and payment records: for as long as Zambian tax and accounting law requires.
- Passport, health and emergency details: deleted once your trip and any follow-up, such as an insurance claim, are complete.
7. Keeping it safe
- We take reasonable technical and practical steps to protect your information from loss, misuse or unauthorised access, including password-protected accounts and limiting access to the people who need it.
- No method of sending or storing information online is completely secure, but we work hard to protect yours.
- We will never ask for your card details, passwords or one-time codes by email or message. Our bank details are shown on your invoice and never change by email alone. If you are unsure about a message from us, contact us on WhatsApp at +260 761 576 164 before paying.
8. Cookies
- Cookies are small files stored on your device when you visit a website.
- Our website uses cookies that it needs to work properly and load quickly, and may use cookies that help us understand how visitors use the site, so that we can improve it.
- You can block or delete cookies in your browser settings. Some parts of the website may not work properly if you do.
9. Photos
- Your guide may take photos during the trip. We will only share photos in which you can be recognised on our website or social media with your permission, and we will remove any photo of you if you ask.
10. Children
- Children travel with us only with a parent or responsible adult, who provides any information we need about them. We do not knowingly collect information directly from children.
11. Your rights
You can ask us at any time to:
- see the personal information we hold about you
- correct anything that is wrong or out of date
- delete your information, unless we must keep it by law or for an active booking
- stop sending you news or offers
- withdraw any permission you have given us, such as for photos
To make a request, email us at reservations@brightpathafrica.com. We may need to confirm your identity first, and we will reply as soon as we can, and within 30 days.
If you are not happy with how we have handled your information, please tell us first so that we can put it right. You can also complain to the data protection authority in Zambia or in your own country.
12. Changes to this policy
- We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
- This policy should be read together with our Terms and Conditions.